RALEIGH, N.C., Could 21, 2026 /PRNewswire/ — Pendo, the product intelligence firm, right now introduced that Zain Lakhani has joined the corporate as its first chief AI officer. Lakhani will oversee AI engineering as Pendo scales its suite of agentic merchandise.
“The software program growth lifecycle is being completely disrupted,” mentioned Todd Olson, CEO and co-founder of Pendo. “Groups are delivery quicker than ever with AI, and the instruments we use to know and enhance software program must catch up. Zain helps us rethink what observability seems to be like for AI builders — and rebuild the Pendo platform for firms making that shift.”
Lakhani will report back to Chief Improvement Officer Saurabh Sodani and deal with accelerating the event and deployment of production-grade AI techniques throughout structure, product growth, and partnerships.
Lakhani joins Pendo from LightCI, an AI engineering agency he based and scaled to 250 workers and $100 million in income in 4 years, partnering with firms together with Google, Apple, OpenAI, and LangChain. By means of LightCI’s partnership with Pendo since November 2025, he contributed to the event of Agent Analytics, the first-of-its-kind observability resolution for measuring the efficiency, utilization, and enterprise affect of AI brokers; and Novus — the product agent that routinely detects and fixes usability points as groups ship.
“Product managers used to spend their days dashboards. Now they’re product engineers delivery code utilizing brokers — right now’s analytics instruments cannot sustain with the tempo,” mentioned Lakhani. “Pendo has extra utilization information than anybody, and clients who really feel this ache acutely and need to resolve it collectively. That is a uncommon mixture. I am excited to convey every thing I’ve realized constructing with AI to assist Pendo resolve this downside.”
The announcement builds on Pendo’s latest AI momentum, together with recognition as one of Fast Company’s Most Innovative Companies for 2026; common availability of its MCP Server and inclusion in Claude’s Connectors Listing and ChatGPT’s app listing; the launch of the Pendo Agent on the Google Marketplace; and new partnerships with Fin, Planview and Atlassian to offer product context to their brokers.
About Pendo
Pendo’s mission is to raise the world’s expertise with software program. Constructed on trillions of behavioral information factors, Pendo’s product intelligence platform helps firms perceive how individuals and brokers use their merchandise and guarantee each digital expertise delivers actual worth. Pendo is headquartered in Raleigh, North Carolina, with 10 international places of work. Study extra at pendo.com.
SOURCE Pendo
