Union MoS (I/C) Jitendra Singh. File
| Photograph Credit score: ANI
The Centre on Saturday (Might 30, 2026) unveiled an Synthetic Intelligence (AI)-enabled chatbot to assist residents increase grievances towards authorities departments on-line.
Launching the chatbot named ‘Samadhan Didi’ right here, Union Minister of State for Personnel Jitendra Singh termed it “democratisation of public grievance mechanism” within the nation.
Citizen can now lodge their grievances by merely talking to the chatbot, in their very own language, and describing their concern in plain phrases, with no need to know the Ministry/division, class or sub-category it comes below, Mr. Singh mentioned. The chatbot understands the priority, asks a couple of related clarifying questions, mechanically identifies the suitable Ministry, division, class and sub-category, and recordsdata the grievance with the right authority, the Minister mentioned.
Developed by the Division of Administrative Reforms and Public Grievances (DARPG) in collaboration with Bhashini (an AI-powered software), the chatbot has been developed inside safe authorities infrastructure, making certain knowledge privateness. On the launch occasion, the chatbot was demonstrated stay and examined in several Indian languages.
The chatbot marks a big step in direction of making public grievance redressal easier, extra accessible and actually multilingual, the Minister mentioned.
Mr. Singh urged the States and different stakeholders to undertake and combine AI-driven, voice-assisted instruments like ‘Samadhan Didi’ into their very own State-level grievance portals to achieve out to the final mile.
Extra grievances
Highlighting the paradigm shift within the public grievance mechanism within the nation within the final 12 years of the Modi authorities, he mentioned that when the federal government assumed workplace in 2014, the grievance redressal system witnessed restricted public participation, with solely about two lakh grievances being registered yearly by way of the CPGRAMS (Centralised Public Grievance Redress and Monitoring System) portal. CPGRAMS permits residents to boost grievances towards authorities departments on-line.
The variety of grievances acquired by way of the system had now elevated manifold to over 25 lakh yearly, Mr. Singh mentioned.
Mr. Singh mentioned the shift mirrored the rising public confidence within the authorities’s responsive and citizen-centric method, because the grievance disposal fee had now crossed 95 per cent.
The Minister noticed that the chatbot displays the dedication to governance that reaches the final citizen.
He mentioned that India’s linguistic range have to be an enabler of entry fairly than a barrier, embodying the spirit of a self-reliant, technologically sovereign India by which each citizen’s voice is heard, in their very own phrases and in their very own language.
Mr. Singh mentioned that efforts are underway to increase linguistic accessibility on the CPGRAMS platform.
Aside from the 22 languages of the Eighth Schedule of the Structure, regional and indigenous languages similar to Bhojpuri, Garo, Khasi and Mijo and Bodhi are being included in a phased method, making certain larger inclusivity for residents from numerous linguistic backgrounds.
Printed – Might 30, 2026 09:37 pm IST