Drawing on greater than 850 consumer engagements over the previous 14 years, Vietnam-based software program growth firm Saigon Know-how mentioned organizations evaluating offshore companions ought to pay shut consideration to useful resource stability, communication processes, technical management, reporting transparency and post-launch help.
In keeping with Thanh Pham, CEO of Saigon Know-how, considerations about service high quality and supply consistency are among the many commonest points raised by potential shoppers searching for new growth companions.
“The dialog I hear most frequently is concerning the hole between what corporations signed up for and what they really obtain,” Thanh mentioned.
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Thanh Pham (C), CEO of Vietnam-based software program growth agency Saigon Know-how, honored as High 2 for international digital providers in Vietnam in 2025. Picture courtesy of Saigon Know-how |
Useful resource continuity and group stability
One of the vital ceaselessly cited challenges entails sustaining constant undertaking assets over time.
In keeping with Thanh, corporations might start tasks with skilled engineering groups, solely to face modifications later due to workers turnover, absences or inner useful resource reallocations. In some instances, senior engineers assigned through the early levels of a undertaking are changed by much less skilled personnel.
He mentioned organizations ought to focus on workers retention charges, backup useful resource plans and knowledge-transfer processes earlier than getting into long-term agreements.
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Staff having fun with workers celebration on the workplace. Picture courtesy of Saigon Know-how |
Responsiveness throughout important conditions
Whereas time-zone variations are sometimes seen as a problem in offshore growth, Thanh mentioned response occasions throughout pressing conditions can have a better impression on undertaking outcomes.
“When manufacturing incidents happen, shoppers want somebody to take possession instantly,” he mentioned.
In keeping with Thanh, clearly outlined communication channels and escalation procedures may help scale back delays and enhance coordination between consumer and vendor groups without having full overlap hours.
Technical management and accountability
One other space corporations ought to consider is the provision of senior technical management inside vendor organizations.
Though undertaking managers typically oversee schedules and consumer communications, they could not all the time be accountable for key architectural or engineering selections.
“The undertaking supervisor shouldn’t be the one accountability layer,” Thanh mentioned. “With out senior technical possession on the seller aspect, shoppers require a practical supervisor and a technical supervisor working alongside the PM.”
He famous that entry to experienced technical leaders may help tackle complicated points extra successfully and help long-term undertaking success.
Challenge visibility and reporting
Clear reporting mechanisms are one other necessary consideration, in response to Thanh.
With out structured reporting processes, undertaking dangers or delays might stay undetected till they start affecting supply timelines or product high quality.
“When shoppers need to chase their vendor for updates, transparency has already damaged down,” he mentioned.
Common progress reporting, clear efficiency metrics and proactive communication may help organizations keep visibility all through the event lifecycle.
Submit-launch help
In keeping with Saigon Know-how, challenges may emerge after a product has been delivered.
Whereas some distributors view deployment because the completion of a undertaking, many purchasers require ongoing help as merchandise evolve and reply to consumer suggestions, operational points and altering enterprise necessities.
“There’s a distinction between distributors who see supply because the end line and those that see it as the start of a long-term partnership,” Thanh mentioned.
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Thanh Pham (C), CEO of Vietnam-based software program growth agency Saigon Know-how. Picture courtesy of Saigon Know-how |
As organizations more and more prioritize product efficiency and long-term enterprise outcomes, post-launch help and steady enchancment have grow to be extra necessary issues.
In keeping with Thanh, it needs to be a clear-eyed dialog between consumer and offshore partner about commitments, reporting, retention, and accountability.
He added that whereas value stays an necessary issue, organizations are more and more inserting better emphasis on high quality, transparency and long-term collaboration when choosing software program growth companions.