Tollring and guardian firm Amity have received separate synthetic intelligence awards recognising their work in dialog intelligence and agentic AI.
Tollring obtained a Extremely Counseled Award within the Most Modern UK Software program Firm – SME class on the Computing Journal AI and Software program Improvement Awards. Amity received the Gold Award within the AI Software (Worldwide Firm) class on the Greatest AI Awards in Taipei.
The honours replicate efforts by each firms to increase AI-based software program throughout completely different components of the enterprise following Amity’s strategic fairness alliance with Tollring. Introduced in 2024, the tie-up was meant to speed up growth of generative AI purposes and broaden Tollring’s worldwide attain.
For Tollring, the popularity centered on AI options in its dialog analytics and recording merchandise, together with CIQpilot and Auto QA, which analyse and consider recorded buyer conversations at scale.
These merchandise type a part of a broader portfolio spanning enterprise intelligence, communications analytics, name centre analytics, voice recording, fraud safety and rip-off detection. Tollring operates within the UK, the US, India and Australia.
Amity’s award centred on Eko Agentic: Information Analyst, a product developed by Amity and backed by the group’s AI Analysis & Software Centre in Singapore. The Greatest AI Awards are backed by Taiwan’s Ministry of Financial Affairs and organised by the Division of Industrial Expertise with the Taipei Laptop Affiliation.
The Singapore-based analysis centre serves as Amity’s most important AI hub, creating vertical AI fashions to be used throughout the group’s 5 core companies: Amity Options, Amity Accentix, Tollring, EGG Digital and Amity-Nordstar. Based in Thailand, Amity primarily serves retail and telecommunications prospects and has been increasing in Europe and South East Asia by way of investments and acquisitions.
Awards focus
Tollring mentioned its recognised software program helps organisations assessment massive volumes of buyer interactions, with a concentrate on perception, compliance and customer support oversight. Amity offered its award-winning product for instance of AI constructed for particular working environments reasonably than basic chatbot use.
Tony Martino, Chief Govt Officer of Tollring, commented on the end result for each companies.
“These awards replicate the onerous work and dedication of each Tollring and Amity groups, and our organisations are extremely grateful to be recognised alongside so many progressive firms. Our growth workforce is targeted on delivering thrilling AI improvements which are propelling our merchandise into a category of their very own and remodeling how customers study from their buyer conversations,” mentioned Martino.
Touchapon Kraisingkorn, Chairman of the Amity AI Analysis & Software Centre, Govt Director and Co-Founding father of Amity, linked the group’s award to rising demand for extra specialised AI methods.
“Taking house the Gold Award towards lots of of world tech firms is an incredible validation of the work we do at ARAC, along with Tollring. The {industry} is rapidly realising that giving companies a generic chatbot is not sufficient to drive actual affect. You want vertical AI methods that really perceive the precise, each day ache factors of a retail retailer supervisor or a regional director. By focusing totally on purpose-built Agentic AI that executes like a seasoned {industry} professional, we’re fixing deeply complicated operational challenges,” mentioned Kraisingkorn.
The dual wins come as software program teams proceed to hunt industrial makes use of for AI past broad client instruments, with buyer interplay evaluation and task-specific automation among the many areas attracting funding. Tollring’s work was recognised within the UK SME software program market, whereas Amity’s product was honoured in a global class in Taiwan.
Each awards additionally underline how Amity is utilizing its group construction to unfold AI growth throughout specialist subsidiaries. Tollring contributes experience in communications software program and dialog evaluation, whereas ARAC develops fashions and purposes for retail, telecommunications and associated sectors.
The businesses offered the awards as recognition of joint work throughout the group, notably as Tollring expands its use of AI in merchandise tied to recorded conversations and high quality monitoring. Amity’s recognition, in contrast, highlights its effort to construct industry-specific AI methods for operational decision-making reasonably than general-purpose assistants.