- There are a number of experiences of a nasty bug affecting Dell laptops
- It is seemingly brought on by a current replace to Dell’s SupportAssist app
- Affected laptops maintain crashing each half an hour or so, however there is a repair in both eradicating or disabling the offending assist providers
If in case you have a Dell laptop computer working Home windows 11 and you have been experiencing it commonly crashing each half an hour or so, you are not alone by any means — and fortunately there seems to be an answer.
After a tip from a reader, Neowin picked up that there are a number of experiences on the Dell neighborhood discussion board complaining that the laptop computer maker’s SupportAssist software program is bugged, and inflicting crashes the place the PC utterly freezes with a Black Display screen of Loss of life (BSOD).
There are a number of reports on Dell’s forum, and also on Reddit, noting that the difficulty is hitting fleets of PCs (within the enterprise world), in addition to particular person laptops, together with Alienware gaming notebooks (there are a few circumstances talked about, together with for instance an Alienware M16 R2).
Primarily, any laptop computer with SupportAssist put in could possibly be liable to this bug, and going by the variety of complaints, it isn’t unusual — although it is not clear how widespread the glitch is precisely.
Seemingly this has been brought on by a current replace to Dell SupportAssist, and when you’ve encountered BSOD crashes and reboots occurring commonly along with your system, there’s a resolution that appears to have labored for most folk.
Methods to take care of Dell SupportAssist crashes
There are a number of experiences of laptop computer house owners or IT admins who’ve mounted this problem, and so they all come again to the identical resolution: eradicating SupportAssist or disabling the service.
If you happen to’re reaching the top of your tether attributable to crashes and need to do away with SupportAssist, that is so simple as heading into Settings and going to the Apps panel, then into the record of ‘Put in apps’. Scroll down to search out Dell SupportAssist, click on the ellipsis (three-dot icon) on the best, and choose ‘Uninstall’.
You are not fairly performed, although, as there’s additionally a Dell SupportAssist Remediation app — at which the finger of blame is definitely being pointed by many — so it is advisable take away that as effectively. Some people recommend eradicating every part pertaining to SupportAssist, which implies ditching a 3rd service, Dell SupportAssist OS Restoration Plugin, too.
After you are performed with these, reboot your PC and hopefully you may discover the crashes are not occurring. If you happen to solely eliminated the principle app, and never all three, and that does not treatment the difficulty, it is value attempting ditching all of them. Keep in mind that with out SupportAssist, you’ll have to manually seek for and apply any laptop computer firmware updates (from Dell’s assist web site).
You possibly can all the time reinstall these apps at a later date, as soon as we hear from Dell that SupportAssist is mounted. In fact, do not forget that we have not heard something official from Dell but, so this downside is not confirmed — and ditto for the answer. However, going by most experiences, eradicating SupportAssist works (though do be aware that I’ve seen the odd remark complaining {that a} laptop computer continues to be crashing even after ditching the app).
One other route prompt by some is to strive merely disabling Dell SupportAssist Remediation (somewhat than partaking in any uninstallation). Do that by typing the next into the search field within the Home windows 11 taskbar:
providers.msc
Press Enter and this may pop up the providers panel displaying all native working providers, so you may must scroll down and discover Dell SupportAssist Remediation. Proper-click on it, then choose ‘Properties’, and within the panel that seems, within the dropdown menu known as ‘Startup sort’, choose ‘Disabled’ (you’ll be able to reenable it later by altering it again to ‘Automated’).
Neowin additionally observes that this bug has seemingly cropped up earlier than — final 12 months the truth is, the place a unique treatment was discovered to work. This concerned opening SupportAssist and working the ‘scan {hardware}’ possibility, and after that course of had completed it seemingly did the trick (although it could take some time).
Within the meantime, we’ll simply have to attend to listen to from Dell about what may be occurring right here, however there’s an apparent irony about an app that facilitates technical assist inflicting a show-stopping downside on some laptops.
As one Redditor put it: “The irony of SupportAssist being the trigger. I am so glad I am not in IT.”
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